FAQ

1. Ordering Process & Payment Security

Q1: How can I place an order?

The ordering process is straightforward and easy to follow, which only takes 4 steps to finish:

 

Select Products: Browse our product catalog and add your favorite items to the shopping cart.

Fill in Information: Proceed to the checkout page and accurately enter your shipping address and contact information.

Secure Payment: We support major global credit cards including Visa, Mastercard, American Express and Discover. All transactions are processed directly through a highly encrypted payment gateway without any cumbersome redirects.

Confirm Order: After successful payment, you will receive an order confirmation email immediately, and we will arrange shipment for you shortly afterwards.

🔒 Security Guarantee: We adopt the globally recognized PCI-DSS certified platform and end-to-end encryption technology. It means your credit card information is processed directly through protected financial channels, and our system will never store any sensitive card data of yours, ensuring 100% secure and worry-free payment.

Q2: Is my payment information secure?

Absolutely secure. Protecting your privacy and fund security is our top priority. We have adopted a dual protection system:

 

Global Financial-Grade Standard: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), complying with the highest level of global payment data security requirements.

Bank-Grade Encryption Technology: With SSL/TLS end-to-end encryption, your sensitive data such as credit card number and billing address will be locked in real time during transmission. Even our back-end staff cannot access your private card information, guaranteeing a worry-free shopping experience.

2. Order Shipment & Delivery Time (US Direct Shipping Advantage)

Q3: Where is my order shipped from and how long does delivery take?

All our products are shipped directly from the USA Warehouse, ensuring strict quality control and efficient order processing.

 

Order Processing: After order confirmation (usually within 12 hours after successful payment), we will complete sorting and hand over to the logistics company within 2 working days.

Estimated Delivery Time:

US Domestic Orders: Enjoy express logistics service with standard delivery time of 3-5 working days.

International Orders: Generally 7-15 working days, subject to the distance of destination and local logistics speed.

3. Tariffs & Import Duties (All-Inclusive Worry-Free Service)

Q4: Do I need to pay extra tariffs or import duties upon receipt?

No need at all. To make your cross-border shopping as smooth as local shopping, we implement an all-inclusive pricing policy:

 

All Taxes Included: The total amount you pay on the checkout page covers product cost, international shipping fee, as well as possible import tariffs and VAT of the destination country.

No Hidden Fees: You don’t need to pay any extra fees to customs or courier companies when the package arrives. We will handle all customs clearance and tax payment procedures for you.

Worry-Free Receipt: Since we have prepaid relevant taxes and fees, your package will go through customs more smoothly, truly achieving what you see is what you pay.

4. Order Tracking & After-Sales Service

Q5: How can I track the real-time shipping status of my order?

We provide fully transparent real-time tracking service for you:

 

Email Notification: Once the order is shipped, the system will automatically send a tracking number to your registered email: sonya.smartxpwd83@apcyvqji.cyou.

Account Inquiry: You can log in to your account at any time and check the real-time logistics status in the Order History section.

Official Tracking: You can use the tracking number to check the exact location and estimated delivery date of your package on the official websites of carriers like UPS, DHL and FedEx.